Privacy Policy

This Privacy Policy explains how soulstone / SOUL STONES collects, uses and protects your personal information when you visit our website, place an order, vote for a design, submit a design, contact us or join our mailing list.

1. Who controls your data

soulstone / SOUL STONES is operated by [LEGAL ENTITY NAME].

Email: [PRIVACY EMAIL]
Address: [BUSINESS ADDRESS]

2. Information we collect

We may collect:

· identity and contact details, such as your name, email address, phone number and delivery address;

· order information, such as products ordered, order number, payment status, delivery status and return history;

· payment information processed by our payment provider. We do not store your full card details;

· account, vote, backer or community activity, such as designs you vote for, pre-orders you back, reviews you leave and preferences you share;

· designer submission information, such as your name, portfolio, social handle, uploaded designs, design descriptions and payout details if applicable;

· customer service messages, including emails, forms, photos of damaged items and support requests;

· technical information, such as IP address, device type, browser type, pages viewed, cookies and analytics data;

· marketing preferences, such as whether you have opted in to emails or SMS updates.

3. Why we use your information

We use your information to:

· process orders, payments, shipping, returns and refunds;

· provide order updates and tracking;

· respond to customer service questions;

· run voting, backing, pre-order and community features;

· review designer submissions and manage designer communications;

· improve our website, products and customer experience;

· send marketing messages where you have consented or where permitted by law;

· prevent fraud, abuse, chargebacks and security issues;

· comply with tax, accounting, legal and regulatory obligations.

4. Our legal basis

Depending on the activity, we process your personal information because:

· it is necessary to fulfil a contract with you, such as processing your order;

· we have a legitimate interest, such as improving our website, preventing fraud and handling customer service;

· you have given consent, such as subscribing to marketing emails or optional cookies;

· we must comply with a legal obligation, such as accounting and tax records.

5. Who we share information with

We may share information with trusted service providers who help us operate the business, including:

· ecommerce platforms;

· payment processors;

· shipping and fulfilment partners;

· email, SMS and customer support tools;

· analytics and advertising tools, where permitted;

· professional advisers, accountants, insurers and legal advisers;

· authorities or regulators where required by law.

We do not sell your personal information.

6. International transfers

If we use service providers in other countries, your information may be transferred outside your country of residence. Where required, we use appropriate safeguards to protect your information.

7. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including:

· order, tax and accounting records: normally up to [X YEARS];

· customer service records: normally up to [X YEARS];

· marketing records: until you unsubscribe or request deletion;

· designer submission records: for as long as needed to review, manage rights, resolve disputes or keep a record of submissions.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to or transfer your personal information. You may also withdraw consent for marketing at any time.

To exercise your rights, contact [PRIVACY EMAIL]. We may need to verify your identity before responding.

9. Cookies

We use cookies and similar technologies to make the website work, remember preferences, understand website performance and, where allowed, support marketing. Non-essential cookies should only be used with your consent where required.

10. Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us at [SUPPORT EMAIL]. Service messages about orders, shipping and account issues are not marketing messages.

11. Security

We use reasonable technical and organisational measures to protect personal information. No online system is completely secure, so please use strong passwords and contact us if you suspect unauthorised activity.

12. Children

Our products and website are intended for adults or for use under adult supervision. We do not knowingly collect personal information from children without appropriate consent.

13. Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

14. Contact

For privacy questions, contact [PRIVACY EMAIL].