Shipping Policy

This Shipping Policy explains how soulstone / SOUL STONES ships orders.

1. Where we ship

We ship to the countries and regions available at checkout. If your country is not shown, contact [SUPPORT EMAIL] before placing an order.

2. Where orders ship from

Orders may ship from [SHIPPING ORIGIN / FULFILMENT PARTNER]. The shipping origin may depend on the product, stock location and destination country.

3. Processing time

Ready-to-ship items are usually processed within [2-5] business days after payment is confirmed.

Pre-order, backed, made-to-order or community-funded designs may take longer. The estimated production time will be shown on the product page or order confirmation. Production may begin only after a design reaches its required backing goal, where applicable.

4. Estimated delivery times

Estimated delivery times after dispatch:

· UK: [2-5] business days

· Europe: [5-12] business days

· United States / Canada: [7-15] business days

· Australia / New Zealand: [8-18] business days

· Rest of world: [10-25] business days

These are estimates only. Delivery may be delayed by customs, courier issues, public holidays, weather, incorrect addresses or events outside our control.

5. Shipping cost

Shipping costs are calculated at checkout based on destination, order value, shipping method and product weight.

6. Customs, duties and taxes

International orders may be subject to import duties, customs fees, VAT, sales tax or local charges. Unless checkout clearly says these are included, the customer is responsible for charges required by their country.

We cannot control customs processing times.

7. Tracking

When your order is dispatched, we will send a shipping confirmation email with a tracking number if tracking is available.

For pre-orders, tracking may not be available until production is complete and the parcel is handed to the carrier.

8. Wrong or incomplete address

Please check your shipping address carefully before placing an order. If an address is wrong or incomplete, contact [SUPPORT EMAIL] as soon as possible.

If the parcel has already shipped, we may not be able to change the address. Additional shipping fees may apply if an order is returned to us due to an incorrect address.

9. Lost, delayed or damaged parcels

If your tracking has not updated for more than [X] business days, or your parcel arrives damaged, contact us at [SUPPORT EMAIL] with your order number and photos if relevant.

We will investigate with the carrier and help with a replacement, refund or claim where appropriate.

10. Split shipments

Some items may ship separately if they are produced or fulfilled at different times. You will receive separate tracking information where available.